Terms of Sale

Updated 29.4.2026

The parties have agreed on the sale of used and/or new CE-marked medical devices, sensors, and accessories between Health Traders Oy (“Seller“) and the customer (“Buyer“), to which these Terms of Sale and the Seller’s General Terms, available on the Seller’s website, apply.

1. Seller and Customer

Health Traders Finland Oy
c/o Boffice
Piispansilta 9 A LH 525
02230 Espoo
Business ID: 2261654-3

Only a public or private healthcare unit may act as a customer.

2. Definitions

Delivery. Delivery refers to the moment when the medical device subject to the sale is handed over to the Buyer.

Medical device. A medical device means an instrument, apparatus, appliance, software, implant, reagent, material, or other article intended by the manufacturer to be used for human beings, either alone or in combination, for the following medical purposes:

  • diagnosis, prevention, prediction, prognosis, monitoring, treatment, or alleviation of disease;
  • diagnosis, monitoring, treatment, alleviation, or compensation of an injury or disability;
  • investigation, replacement, or modification of the anatomy or of a physiological or pathological process or state;
  • providing information by means of in vitro examination of specimens derived from the human body, including organ, blood, and tissue donations;
  • and whose principal intended action in or on the human body is not achieved by pharmacological, immunological, or metabolic means, but whose function may be aided by such means.

The following products are also considered medical devices:

  • devices intended for the control or support of conception;
  • products specifically intended for the cleaning, disinfection, or sterilisation of medical devices.

If the laws underlying this definition are amended, the definition of a medical device shall be determined in accordance with the definition of the law in force at any given time. When referring to a device, these Terms of Sale mean such a medical device.

Parties. In these Terms of Sale, the Seller and the Buyer may also collectively be referred to as the Parties.

Competent authority. Operational guidance and supervision are the responsibility of the Finnish Medicines Agency (Fimea). In addition to Fimea’s other statutory duties, the licensing and supervisory authority carries out the tasks assigned to the competent authority under EU legislation on medical devices.

Risk of loss. Depending on the situation, one of the Parties bears the risk of loss in respect of the destruction, loss, deterioration, or reduction of the product when this is not caused by the actions of the other Party.

Force majeure. A force majeure event is an unusual and relevant event that occurs after the conclusion of these Terms of Sale and prevents fulfilment of the obligations set out in these Terms of Sale, which the Parties had no reason to take into account when committing to these Terms of Sale, which is independent of the Parties, and whose preventing effect cannot be eliminated without unreasonable additional costs or unreasonable loss of time. Such an event may include war, rebellion, internal unrest, compulsory acquisition or seizure by an authority for public need, import or export prohibition, natural disaster, interruption of public transport or energy distribution, strike or other labour dispute, fire, epidemic/pandemic, or another equally significant and unusual cause independent of the Parties.

3. Purpose of the Terms of Sale

The purpose of these Terms of Sale (“Terms of Sale”) is to define the key terms of the trade (“Trade”) between the Seller and the Customer. In addition to these Terms of Sale, the Trade is governed by the General Terms available on the Seller’s website, which form an inseparable part of these Terms of Sale and which the Parties commit to observe.

By committing to these Terms of Sale, the Parties accept the terms relating to the Trade under which the Seller delivers to the Buyer the devices specified in the offer (“Order”). The Terms of Sale define, among other things, the terms of the Order, fee and cost practices, and the rights and obligations of the Parties.

4. Contents and Delivery of the Trade

The subject of the Trade is delivered as stated in the offer and on the basis of the delivery information provided by the Buyer to the Seller. The Buyer is responsible for the accuracy and sufficiency of the information provided. Delivery is included in the price, and the Seller delivers the device to the hospital or other agreed delivery location indicated by the Buyer. The product is deemed to have been delivered to the Buyer at the time of delivery.

The risk of loss passes to the Buyer when the product has been handed over to the Buyer. If the product is not delivered on time due to the Buyer or a circumstance on the Buyer’s side, the risk of loss passes to the Buyer at the time when delivery was originally agreed to take place.

If delivery of the device subject to the Trade requires the Seller to train professional users upon commissioning, the Buyer must ensure that the training takes place at the time of delivery or as soon as possible at an agreed time. If such training has not been arranged or agreed upon due to reasons attributable to the Buyer and/or it is delayed, the risk of loss passes to the Buyer at the time of delivery.

The estimated delivery time, if required, is stated in the offer given for the Trade. The delivery time begins when the Buyer has accepted the offer and the Seller has all the information required to fulfil the Order.

5. Inspection Before Delivery

The Buyer is obliged to inspect the Order and the device subject to it without undue delay after delivery. Delivery of the device is deemed to have been accepted when the Buyer has received the device and has not submitted a complaint within the time stated below.

If the Buyer considers that the Order does not correspond to what was agreed regarding the subject of the Trade, the Buyer must notify the Seller in writing of the deficiency observed within seven (7) days of receiving the Order. The Parties will then agree case by case on remedying the situation and its effects on billing practices. The conditions for complaints are set out in more detail below (Section 14).

If the device itself corresponds to what was agreed regarding the subject of the Trade but the Buyer’s claim concerns a defect in the delivered device, the separately defined warranty and liability provisions apply. A defect in the device is defined below (Section 12). The warranty terms are set out in more detail below (Section 11).

The Parties have a mutual duty to cooperate to facilitate the inspection of the Order.

6. General Obligations of the Parties

6.1. Seller's Obligations

The Seller is responsible for delivering the Order in accordance with these Terms of Sale and for notifying the Buyer of any changes that affect the contents of the Order or the delivery schedule.

The Seller ensures that the devices included in the Order are intact and correspond to what is presented in the offer, agreed between the Parties, and required by these Terms of Sale.

The Seller has the right to supply the same or similar devices to other buyers or customers.

6.2. Buyer's Obligations

The Buyer is obliged to cooperate in the delivery of the Order. The Buyer must respond to questions raised by the Seller within a reasonable time.

The Buyer is obliged to pay for the Order in accordance with the separately agreed schedule.

The Buyer ensures that it has the professional qualifications, training, and expertise required to use the devices.

If the Buyer is subject to applicable procurement legislation, the Buyer is responsible for ensuring that the procedures and obligations required by that legislation are fulfilled properly and lawfully. The Seller is not responsible for the application of procurement legislation or the implementation of related processes.

7. Offer

A separate written offer shall be drawn up for the device to be sold and the related Trade (Annex 1). This offer forms an inseparable part of these Terms of Sale.

In the event of any conflict between the offer and these Terms of Sale, the terms agreed in the offer shall take precedence insofar as they relate to the relevant Trade.

The offer defines the detailed terms of the Trade, including the device specifications, delivery contents, and price.

Any additional services or additional devices may be agreed upon between the Parties separately in writing. Such written agreements, orders, or other corresponding documented contacts shall also form part of the contractual arrangement between the Parties and supplement these Terms of Sale.

8. Price and Costs

The price of the device subject to the Trade has been agreed separately in writing. The price does not include value-added tax. Value-added tax will be added to invoiced prices in accordance with the regulations in force at any given time.

If the Buyer’s order volume changes materially from what was originally stated (e.g., during a tendering process), the Seller has the right to reassess the price or, if the change in volume undermines the Seller’s ability to fulfil the obligations arising from the Trade, to cancel the Trade after consulting the Buyer.

The price includes the costs related to the medical devices in accordance with the offer. These may include, among other things, transport costs and indirect taxes and charges payable by the supplier that are in force at the expiry of the offer period, excluding value-added tax.

The Seller has the right to charge delivery, small-order, or invoicing supplements in accordance with its price list, unless otherwise agreed.

The Seller has the right to take into account in its price the direct costs arising from new public charges or increases in existing charges imposed by authorities after the offer was submitted, which directly affect the devices to be delivered to the Buyer. This requires that the changes imposed by the authorities were not known at the time of making the offer and the Seller can demonstrate the grounds for the price change. The price of the product then changes from the date on which the aforementioned changes enter into force. The Seller has the aforementioned right even when the price is fixed. At the Buyer’s request, the Seller is also obliged to reflect in the price any changes resulting from the abolition or reduction of corresponding charges.

In exceptional circumstances, such as force majeure events, where the basis for a price change is sudden and unexpected and where the pricing bases change materially and do not follow normal market pricing practices, the Seller has the right to change prices to correspond to actual cost developments immediately upon the entry into force of the basis for the price change. Even in exceptional circumstances, the price change must be made in writing and the Seller must provide the Buyer with an appropriate and reasoned explanation of cost developments and the reasons for the price change.

The Buyer must accept or reject the price change notified by the Seller in writing within one month of the dispatch of the notification. If the Buyer does not accept the price change, both Parties have the right to cancel the Trade.

9. Payment Terms

The payment period is fourteen (14) days net from the date of the invoice. The Parties may mutually agree in writing on a longer payment period. Payment shall be made by bank transfer or e-invoice using the details stated in the offer. Unless otherwise agreed, the Seller is entitled to invoice the agreed payments once the device subject to the Trade has been delivered. Software costs may be agreed differently from the billing practice described above and are generally invoiced once a year.

If the Buyer does not pay the invoice by its due date, the Seller has the right to add and collect a late payment interest on the overdue payment in accordance with the Interest Act (633/1982). The Seller has the right to charge the Buyer for the costs incurred from the collection of the overdue receivable.

The Seller has the right to suspend the fulfilment of its obligations under the Trade and to require the Buyer to return the subject of the Trade if payment is delayed by more than 30 days. The Seller must notify the Buyer in writing of the suspension before it takes effect. Notification may be given immediately upon the occurrence of the default. A corresponding suspension shall not be considered a breach of contract by the Seller, nor shall the Seller be liable for any damages caused by the suspension.

10. Delay

If delivery of the Order is delayed from the agreed schedule, the Seller shall notify the Buyer without delay and provide an estimate of the new delivery time. Delivery has been agreed in more detail above (Section 4).

The Seller will make every reasonable effort to limit the effects of the delay and to complete the delivery of the Order without undue delay.

The Seller shall not be liable for delay to the extent that it is caused by the Buyer, a third party, the availability of spare parts or materials, regulatory requirements, force majeure, or another reason beyond the Seller’s control.

If the delay is attributable to the Seller and is material, the Parties will negotiate the effects of the delay and any measures to remedy the situation on a case-by-case basis. Unless otherwise agreed, a delay does not entitle the Buyer to a price reduction or compensation, unless the delay is caused by the Seller’s intent or gross negligence.

If the delay is caused by the Buyer or a circumstance attributable to the Buyer, the Seller has the right to extend the delivery time correspondingly and to charge the Buyer for reasonable additional costs incurred by the delay, such as waiting, storage, or rescheduling costs. A delay attributable to the Buyer includes, among other things, a situation where the Buyer fails to provide necessary information or approval on time, does not allow the Seller to carry out the delivery and handover of the device, or otherwise fails to cooperate in the performance of the delivery as agreed.

11. Warranty

The Seller grants a warranty of three (3) or six (6) months on the used device subject to the sale, depending on what has been separately agreed between the Parties. A used device is delivered and sold in the condition it is in at the time of the sale (“as is”), unless otherwise expressly agreed in writing between the Parties. The warranty for new devices subject to the sale is 12 months. The warranty period begins from the delivery date of the device or, if the delivery date is delayed due to the Buyer or a circumstance on the Buyer’s side, from the date on which delivery was originally agreed to take place. The Seller will not repair or replace defects arising after the warranty period. The warranty period for accessories or similar items as well as software related to the devices may differ from the above.

Defects discovered during the warranty period must be reported without delay upon discovery or when they should have been noticed. The report must be made within the warranty period.

The warranty covers manufacturing defects and premature wear of the device.

The warranty does not cover defects or damage resulting from:

  • Incorrect or instruction-non-compliant use of the device
  • External factors such as mechanical damage, impact, or liquid damage, including accidents that occur during use
  • Normal wear and tear
  • Actions performed on the device by the Buyer or a third party
  • Negligence in maintenance

Under the warranty, the Seller shall primarily remedy the defect by repairing the device or replacing it with an intact one without undue delay. Return or cancellation of the sale shall not in principle be accepted before the Seller has been given a reasonable opportunity to investigate and correct the defect. If the defect cannot be corrected despite reasonable repair attempts, the Seller may at its discretion supply the Buyer with a corresponding device or credit the value of the device in part or in full.

The Buyer must notify the Seller without delay upon discovery or when it should have been discovered of any defects arising in repairs carried out or commissioned by the Seller during the warranty period. Such defects arising from repairs must also be reported within the warranty period.

Repairs and modifications carried out or commissioned by the Buyer itself without the manufacturer’s and/or Seller’s permission and/or use contrary to the manufacturer’s instructions shall void the warranty.

The warranty does not cover indirect damages, unless otherwise required by mandatory legislation.

12. Defect

The medical device must have been placed on the market in the manner required by European regulations and Finnish legislation. Where required by legislation, the device must bear the CE mark and must be approved by a notified body as required by the regulations. If the regulations change after delivery, the Seller shall not be liable for this.

A defect shall be assessed against the normal intended purpose of the device and the characteristics defined by the manufacturer. The product shall not be deemed defective if it is not suitable for a purpose deviating from this and/or a purpose for which the manufacturer has not designated it.

Used and refurbished devices may contain cosmetic wear, such as scratches, discolouration, or other external signs of use. Such wear does not necessarily affect the device’s functionality, clinical use, or patient safety and shall therefore not be considered a defect. The Buyer accepts that the external condition of used devices may differ from the appearance of a new device.

If the device has a defect that jeopardises patient safety, the Buyer must refrain from using it and report the defect and the hazardous situation to the Seller, the manufacturer, and the supervisory authority immediately upon discovery of the defect or when it should have been discovered.

The Parties are obliged to ensure that hazard notifications to the Competent Authority are made in accordance with the applicable regulations and Finnish law.

13. Liability for Damages

The Seller shall not be liable for indirect damages incurred by the Buyer, such as production interruptions, loss of revenue, or claims by third parties. The Seller’s liability for direct damages is limited to the purchase price of the device subject to the Trade.

In the event of force majeure, the Parties have the right to delay, restrict, or completely suspend the fulfilment of the obligations arising from these Terms of Sale. Force majeure is defined in more detail above (Section 2).

14. Complaints

The Buyer must inspect the delivered device without undue delay after receiving it. The inspection procedure is agreed above (Section 5).

The Buyer must notify the Supplier in writing of any defect or deficiency observed without undue delay and no later than seven (7) days after the defect was discovered or should have been discovered, but in any event no later than six (6) months after delivery. As a rule, the notification period begins from the receipt of the Order.

The complaint must include at least a description of the defect or deficiency observed in the Order, the date of discovery, and, where possible, the identification information relating to the defect or deficiency.

If the Buyer fails to submit a complaint within the aforementioned period, the Buyer loses its right to invoke the defect or deficiency.

The Seller undertakes to process the complaint without undue delay and to take the necessary measures to remedy the defect or deficiency in accordance with these Terms of Sale.

For complaints made during the warranty period, the warranty terms of these Terms of Sale shall also apply to the extent that the complaint concerns a defect in the device subject to the sale, and not the Order itself (Section 11).

15. Contact Person

The Supplier’s experts and professionals are jointly responsible for the contents and execution of the Trade and the related Order.

The contact person for the assignment is Niila Rönkä. Customers may contact the Supplier primarily by email at niila.ronka@healthtraders.fi or by calling +358400906642.

16. Amendments to the Terms of Sale

These Terms of Sale apply to trades between the Parties, which are by their nature generally individual and one-off deliveries.

If a continuous, recurring, or otherwise long-term contractual relationship is agreed between the Parties, the terms of such a relationship and the applicability of these Terms of Sale shall be agreed separately in writing.

The Terms of Sale enter into force and become part of the contract relating to the Trade between the Parties when such a contract has been concluded between the Parties.

No unilateral changes binding on the Parties may be made to these Terms of Sale retrospectively. Changes to the Terms of Sale must be made by mutual agreement between the Parties in writing. Changes made in electronic form also constitute written changes.

Either Party may terminate the mutual agreement in writing due to the other Party’s material breach of contract, or if it is evident that a breach of contract will occur, or if a party cannot be expected to fulfil its obligations under the contract governing the Trade and these Terms of Sale. In that case, the obligations under these Terms of Sale shall cease.

The Seller has the right to terminate the contract governing the Trade between the Parties immediately by written notice if:

  • The Buyer materially breaches its obligations under these Terms of Sale and fails to remedy the breach within a reasonable time despite the Seller’s written notice;
  • The Buyer fails to pay, by the due date, payments arising under this Trade or under other contractual relationships between the Parties, and does not make payment within fourteen (14) days of a written payment reminder;
  • The Buyer is declared bankrupt, placed in corporate restructuring, wound up, or it otherwise becomes evident that the Buyer is unable to fulfil its obligations under the Terms of Sale.

The termination of the contract governing the Trade does not release the Buyer from the obligation to pay payments arising before the termination of the contract or to return the Seller’s property.

17. Applicable Law and Disputes

These Terms of Sale are supplemented by and related to the Seller’s General Terms, which are available on the Seller’s website, and the offer concerning the Trade. If these documents concerning the Trade are in conflict with one another, they shall be applied in the following order of precedence, unless otherwise agreed:

  1. The specific Offer concerning the Trade (Annex 1)
  2. These Terms of Sale
  3. The Seller’s General Terms

Finnish law shall apply to the contractual relationship between the Parties.

Disputes concerning the contract governing the Trade and these Terms of Sale shall primarily be resolved through negotiations between the Parties. The Parties undertake to commence negotiations without delay and to seek a resolution within fourteen (14) days of one Party notifying the other in writing of a dispute.

If no resolution is reached within the aforementioned period, the matter shall be resolved in the district court of the Seller’s domicile.
Annex 1: Offer